Everyone very friendly

Johnnie Ray in parts was very helpful. He was patient and answered all my questions. I spent $2000 on parts with his help. He needs a raise

I just wanted to say THANKS for going the extra mile in providing me with customer service that even for Superstition Harley Davidson exceeded my expectations. My wife and I have never received anything but the best and friendliest service from this dealership, whether it is parts, accessories, or service, and I have never taken the time to say thanks. This time around the situation was a bit unique, given the impact the pandemic has had on supply of parts. So, I write this having left the dealership with complete confidence in my bike and service. I wanted to say thanks to the entire Service Department for going above and beyond to help get a matching set of tires put on my bike. Not only did they go the extra mile to set me up right, the bike was ready a day earlier. Right now, in a time when supply and demand is beyond our control, and tires are in very short supply, Superstition didn't settle for what I was willing to settle for given the current situation. No they took care of me the Superstition way, they treated my bike like it was one of their own and made it the best it could be. Thanks for your expertise, knowledge, and incredible customer service. Guaranteed, we will back again and nowhere else for service.

After six months of planning my purchase, I was pleased to have it culminate with Superstition Harley-Davidson. The organization and it's people should be honored for keeping a long a cherished tradition not found in many places these days. Honesty, integrity, follow through, and above all willing to go the extra mile to please those who would be and are H-D future, past and present owners. They care about their customers with a passion. There is a very strong presence of loyalty and respect for their customers as well as their co-workers. It is a pleasure to give them my money for a product and service that I have found outstanding above all others, in any line of commerce.

The NEW Superstition Harley team is is awesome! My husband and I quit shopping there 3 or 4 years ago after a service related incident, saying to ourselves we'd NEVER return. However, a couple weeks ago we stopped in just out of curiosity and were extremely pleased to see the new and improved way of doing business! I was interested in a used Softail, unfortunately, after talking with finance, we realized it wasn't going to happen that day. But during the following week, I was very surprised and excited to find out via text/phone calls that I could still get a deal done and was invited back to sit down to the details. Long story short...Matt and Andrew got me on the road after a couple hours on a sweet 2012 Slim!! I was walked through the store after making my purchase and introduced to all the departments, I even got an opportunity to meet one of the owners! (Justin, you have an incredible group of people!) I must say that this being my 3rd Harley purchase, it was by far, my most memorable and least aggravating! Great people, great store!! You folks earned our business back! Thank you very much!

I was in the market to purchase my very first Harley and was fortunate enough to meet Zach Chosa as I walked into the dealership. After a little brass tax chatting with Zach, he told me straight up where I stood in making my first step towards owning a Harley. Zach did things for me on his own personal time as well as went above and beyond while on the job. Zach is by far the most professional, kind hearted, straight shooting sales person I have ever dealt with. I think I met every employee the day of my purchase and everyone had a hand in helping me make my final decision. What a pleasant and extremely knowledgeable group of people at Superstition Harley Davidson. Your survey says 5 stars is the highest rating and I think you need to add a few more stars because my experience was much better than 5 star! Thank you Zach for everything you did, your the best! I'm so stoked to have purchased this bad *** bike from you guys and I can't thank each and everyone I dealt with enough! Starting my new journey could have never been made possible if not for Zach Chosa and the excellent staff at Superstition Harley Davidson!

Our experience has been awesome so far, and it's only the beginning! The entire staff at Superstition Harley Davidson has made us feel at home. Thank you for making our riding dream come true.

It was a great experience buying my first bike from you. It makes me wish you had more opening for employment.

The service and parts/accessories teams are fabulous at Superstition Harley, especially Rob, Chris, Guy, and Patrick. We purchased our bike earlier this year from this dealer, and are now moving forward with some engine upgrades to enhance performance. The service team has been exceptional in explaining the process and helping us get the best set up for our bike. The teams are extremely diligent and knowledgable and really care about customer satisfaction. We had a great experience with servicing our bike here too and just really appreciate all they do. Superstition Harley's teams know how to do it right!! Best Harley dealer in AZ!!!!

I purchased a preowned Nightster 1200 from your dealership and I wanted to say thank you for the entire experience. My Sales Rep was Daniel Swaine. Daniel answered all of questions and then some. He was straight forward, honest, and polite. He made my wife and I, not only, feel comfortable and important, but made us feel like we belong with the Harley Davidson family. Thank You.

We had an excellent experience at Superstition Harley purchasing our new Harley. Everyone on the team was very knowledgeable, caring and honest. They made the whole buying experience very enjoyable and one that I wish they could trademark. They know how to do it right and how to treat customers right. Thank you to the whole team at Superstition, especially Flip, Matt and Dennis!!! Best Harley dealer in AZ!!!!

Bought a new FLTRX. Daniel is one great guy and a top notch salesman. I doubt I would have bought from anyone else.

We stopped by this dealership on our way home from a several day tour to northern AZ and southern UT. We purchased several items but had no room on the bike so asked the sales person to hold the items we purchased for a couple of hours until we could off-load the bike at a daughter's house and return to pick up the merchandise. By the time I was able to make it back through east Mesa traffic, the store had closed. Walking around back, I noticed the parts manager, Patrick, was just leaving -- working late as usual. I told him of my situation and he agreed to disarm the alarm system and return inside to look for the merchandise we had purchased. A few minutes later he came out of the store with our packages in hand. Kudos to a loyal employee who lives the customer service creed! We have purchased parts from this dealer in the past and Patrick has always been most helpful. We appreciate the 'small business' atmosphere and hometown attitudes exemplified by the good folks who serve customers at this store.

Everything went so smooth, exceptional customer service !! Everyone was helpful and friendly. Big thank you to Daniel and Karen. Thank you so much. Mel and shawn

Mark, Flip, Yvette, Zach, and CJ all rocked! I love my Switchback and look forward to riding more and more! No Cages!!!!!!

Last week I purchased a new Ultra Classic from Flip....this was my third bike purchase from Superstion Harley Davidson and I feel it necessary to let you know how great I think that your dealership is. I am not in the habit of writing letters to businesses, however the personel at your store is unbelievable !! From the sales staff on a new purchase to David and Yvette in parts to service with Zach....I am thoroughly impressed. Whenever I walk into your store I feel welcome and appreciated. Whenever I have had a question no matter how small it may be your employees have always been able to give me an honest straightforward answer, something that for whatever reason seems hard to find in todays world. In the past I have reffered friends to Superstition Harley Davidson without any regrets at all and I will continue to do so . Thank you for treating me and others so very good. Michael Reeb

Just would like to drop a note about you Service Dept, I servicing my bike in a timely matter and answering my Qusetions and concerns. and have my bike wipe down and clean when I pick it up Great JoB

I would like to drop a note to the dealership and said thank you for having a 101 service seminar for motorcycle owners,

My wife and I purchased a used 2010 Ultra Classic on 2-20-2012. We had a great experience at Superstition HD. Flip, Karen, Yvette and the hole gang at your dealership were great to deal with. I would highly recommend your dealership to anyone ready to purchase a new or used Harley Davidson.

I just wanted to give a big thanks to the service department, Scott, Chris, Zack and Adam for getting my bike back on the road. They were wonderful to work with. They searched beyond the surface problem and found the root of the problem my bike was having. As a Lady Rider they treated me with dignity and respect. They were willing to take the time to explain everthing. SHD is a great experience. Thank you!

I would like to thanks Flip and Karen for making my purchase swift and painless,and answering the ton of questions I had during this purchase. I would have to said thank to Superstition Harley for having these two great employees.. Thanks Don Wideman

To Rob and all the guys at the service center I just wanted to give a big thanks for fixing my bike right the first time. I had previously taken it to another dealer twice for the same problem and each time they failed to look deep enough to find the real problem. After much frustration and telling that dealership I would not be back I tried Superstition HD and they found the root cause and the bike is running great again. I would recommend you to anybody. Thanks again.

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Needed repair on head light at closing time, they stayed & fixed the bike. thank you.

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I own a 1994 Electra Glide, bought and serviced from Chosa's, in Mesa in 1995. No one has ever touched it except for a tire change in Rapid City, (Sturgis 1998). I had some trouble lately and your Service Dept did a complete checkout and fixed, replaced or adjusted as necessary. That was 5 months ago and I wish to thank ALL of the Service Dept for a job Very well done. The Bike (now a trike) feels as if it were new again.

SUPERSTITION HARLEY HAS BEEN GREAT TO US AND OUR BIKES. I JUST WANTED TO SAY TO THE ENTIRE STAFF KEEP UP THE AWESOME WORK.... GILBERT SALAZAR FLORENCE,AZ

I was referred to Superstition Harley Davidson by a friend who had purchased two bikes from them. He told me how nice and personable the people were, I didn't really believe him....at least not until I stopped in. The staff at SHD are some of the nicest friendliest people that I have encountered at any retail establishment. What a nice feeling to be treated like a real person. Keep up the great attitude !

I walked into your service department because it seemed that I picked up a screw in my rear tire while riding yesterday. From the moment I walked in your service writer John Yardley made me feel welcome the same as your parts staff does when I walk in. In no time I was on my way with a new tire. When my Bike was wheeled out by your service tech Ryan Yates, he was professional and friendly, and exuded the same genuine welcoming feeling. The overall experience was top rate, I even noticed that it was cleaned up a bit since I did not have the chance yet to do it. It seems that your staff enjoy working there, something rare to find in todays economy. You're obviously doing something right. Great job, keep up the good work.

Thank you for caring enough to NOT damage my loose '06 Roadglide wheel that my girl brought in for a new skin. Another unnamed dealer in town wasn't so thoughtful when I brought in my (loose) mint '97 Fatboy wheel, subsequently damaging my wheel, with attitude to boot! My girl said all staff were more than accommodating and friendly. Special thanks to wrench Leo Gonzales who installed said skin, complete with balancing. The front will be due soon; we will be back...

My service was Great and everything was done very professional by John Yardley and Scott Hammer. Keep the good work up and I would bring my bike back to Supertition Harley-Davidson for service and any other issues. Thank You for the great experience

This is for my 2008 sportster nightster that I got at superstition harley davidson

I just had another 5 star experience with your service department. Gina and Chay and all the rest in service are the most helpful people I've ever met, anywhere. The entire department goes above and beyond to make sure the bike is right and that the customer is taken care of beyond expectations. When the time comes to replace my current bike, I will not even consider purchasing from another dealership. You folks are the BEST! This testimonial is regarding the service dept, but I would also like to give 5 stars to the rest of the departments. I've purchased something from every department and have always been treated well. Thank you!!

My 2008 1200N has been in for service and a warranty repair. The service department is always ready to help and explain things thoroughly. They always do a great team job. My recent warranty repair Leo did the work, as it always seems like he works on my bike, and did a great job. When I picked up the bike he made it a point to come out and explain exactly what he did and what he found. Leo always does a great job that is why I ask for him to work on my bike. Thanks to the service department especially Leo and Gina.

No one looks forward to purchasing any type of vehicle mainly due to all the "BS & "time" one has to go through to complete the transaction. Purchasing my 2009 Fat Bob was a pleasure for one main reason, "Outstanding Customer Service", surpassed by none!!! Superstition Harley Davidson, creates an easy, fun, imformative, and great experience, when purchasing a scooter the way "YOU" want it. From sales, parts, accsessories, finance, and service, you get a "Family" sense of loyalty, that I have never experienced before. I, myself work for one of the largest Automotive groups in Arizona, servicing over 50 % of the state, selling mechanical/collision parts to repair facilities. So my comments come from a very highly succsessfull vantage point in creating the best customer service possible, backround. The folks at Superstition HD, are your brothers, every step of the way, stopping at nothing to make you happy. There are two main reasons why any business is a cut above the rest, a great product, and even better staff. Superstition HD has the total package, and it is evident every time you visit thier store. Weither purchasing a scooter, parts, accsessories, or service, Superstition HD is well worth your time, even if you live a zillion miles away!!!! George (Capt. "Tom") Despotides, Mesa, AZ.

I bought my first Harley after riding the other touring bike for 25 years. An 09 Ultra Classic. Dennis Suida was very patiant with me and answered every question no matter how rediculias. After shopping a few other dealerships in the valley, after meeting Dennis, I told my wife, thats who I will buy my bike from. Kudos to Karen in finance, Yvette, my chrome consultant, and especialy Mark who was very patiant with my son flying paper airplanes in the show room. Thanks to all of you for a very pleasant expieriance in the purchace of my first Harley Davidson.

Was in on 02/17/09 for service on my 06 Road Glide.For repair of Vol switch work was done fast as promised.Chay Paraday is a great service specialist.Will use your dealership when needed. Thank you Neal Greff Mesa , Az.

Keep up the great work. I wish you were in San Diego!

We just picked up our '09 Fat Bob yesterday ... SWEET! The ride back to Show Low was unbelievable. Thanks to Shawn and Dennis and the service department for making this another great experience with the Superstition Harley crew. Everyone at the dealership contributed to the experience. When we bought my wife's Sportster last year, we didn't know we'd be back for another... but, I had a good idea! The new bike handles like a dream. The purchase experience was smooth and relaxed. Thanks again to everyone from motor clothes and accessories. You've got a great team of folks at Superstition Harley. Paul and Cher Tevyaw

I bought my first Harley from Superstition HD over a year ago, The sales staff was the best I have ever dealt with, they were patient and knew the answers to all of my questions. In the past year I have bought many parts and have had my bike serviced many times, I have had poor expirences in the past with other dealerships this dealership has shown me everything that a great 'home' dealer should be. I reccomend Superstition HD to everyone even remotley interested in buying a motorcycle. Right after reccomending the dealership I share my bad experiances compared to the way that superstition does things and they are always amazed. Thank You Superstition for being so great!!!!

Great 1st time purchasing experience. The whole Superstition team including Dennis Suida, Dave Koziel, Deanne Garrett (who came in on her last day of work), parts, clothes and service were amazing. This was the first time I had ever purchased a motorcycle and couldn't have been more comfortable. I shopped another dealership in the East Valley and felt like they were trying to sell me a car, not put me on my first Harley. The employees at Superstition are epitome of a team. The experience was memorable and enjoyable. Thanks again Superstition for making the purchase of my first Harley an amazing experience.

we had such a great experience,dennis miner really came through for me.he went far and beyond with his financing to keep me happy.dennis in sales even came in on his day off to wrap this whole excitement excperience up for me.thanks man i will be sending business your way for sure.everyone was so pleasant.i came out of this with a new 2008 dynaglide and friends thanks man.............mark viggiani

Just a quick note to thank Dominic( a real rider and salesman) Dee Ann, Yvette, Mike and Ron in service and all the folks, including the wonderful merchandise ladies, for a truly unique and pleasurable experience on my recent purchase of a 2008 softail crossbones, my seventh bike and my first Harley. I am not usually given to superlatives as a consumer, but my experience with you folks has been superb. Your staff is made up of some of the best trained consumer oriented people I have ever seen with impeccable manners thrown in. While the product itself is a barrel of fun and iconic, the people really brought home the Harley family experience. For example, about two weeks after purchasing the bike i had a flat from a road hazard and called the dealership at 5:00 P.M. John came and picked up the bike in North phoenix!No excuses, no buck passing, and no dropped calls. While the bike was about to receive the last of after market accessories, this was a class move. It sold me on Superstition and Harley. Really I have not had a bad experience at any dealership, but Superstition goes way beyond what I expected. No one drops the ball or passes the ball when I have questions ;instead, I actually receive prompt answers and helpful hints. Everyone has been professional and polite, and oh yes, we all like the fact that a human being answers the phone. I thought this kind of service was dead in America or a dim memory from my chilhood, but to my astonishment real customer service and brilliant marketing are alive and well. Gee, now there is a new reality. Pray I win the lottery because I am buying all my friends and family Harleys from Superstition. And if I fail to win; well, I will just be happily back for my next bike. To all the owners, managers, supervisors and trainers--I know you are in the background, but your good work shines through with such a knowledgeable and professional staff. Thanks again and I look forward to seeing you soon!

Although I live 90 miles away I've purchased my last 2 new Harleys from you. In my opinion you have the best store and employees of any dealership I've been to. My purchase experience was better than could be expected and with every subsequent visit for parts and service you continue to amaze me. I returned this morning for a problem with my 2008 Ultra. The bike was taken in at the scheduled appointment time and the problem was resolved quickly and properly. Thanks Ron for your assistance. While there I enjoyed a coffee, purchased a Mothers Day gift for my wife and around $ 600 in parts and accessories for the bike thanks to the lovely Yvette. What a girl !!! I got the bike back fixed (and beautifully clean)and was on my way. I recommend your store to everyone interested in motorcycles as an example of what a dealership should be. You folks KNOW about customer satisfaction Thanks for your continued great service. Larry

I recently purchased a 2008 Fat Boy Anniversary Edition. Dominic was the sales person and he did a great job. I never felt pressured. Each of the departments that I visited on my "poker run" was helpful and friendly. I look forward to a long association with your dealership. This is my first Harley and I understand now what all the fuss is about. After 30 years of metrics, I'll never go back. From the incredible ride of my new Harley to your friendly and impressive dealership I am one happy biker. Dave Martin

I've always had great service at your dealership. The staff is freindly and helpfull. keep up the good work.

Your dealership is worth the drive from Tucson. Sharon did an excellent job of facilitating our purchase, even though we arrived just before closing time. She stayed over to ensure she went over the pertinent facts regarding our new FLSTN. David in parts did an outstanding job of ordering the custom parts we desired, even taking time to explain the different exhaust options. Christ in Service, when my husband stopped by to see if your service department could work a flash-download in, ensured it was done in a very timely manner. I would recommend Superstition Harley to anyone.

domonic has the patience of an angel, he was professional and very knowlegabe and made the entire purchace process (three month's worth of weekends) allthough the final purchace was made with shawn anger, only because he was with customer at the time, wich i still feel bad about. domonic answered every question with knowlege based answere's. working with domonic was enjoyble and painless, because of domonic,he made this most enjoyable purchase ever. thank you for allowing me pleasure of working with him

Sharon in sales, and David in parts, along with everyone of the staff we came into contact with during the purchase and same day delivery of our '08 FLSTN were outstanding in meeting our needs. Not only did they go the extra mile by staying after hours to accommodate our late arrival from Tucson, they also never pressured us into anything. We had a choice where to buy our Harley, and having been Harley owners now for a few years, we were intimately familiar with most of the dealerships within 150 miles of our home. We chose Superstition for any number of reasons, foremost of which was local Arizona ownership, the friendliness of the staff in parts and clothing first, and then of those in sales. As current and former 20+ year military veterans, we would appreciate Superstition offering a military discount on parts, accessories and clothing as some dealers in Southern California do. God send His angels to watch over you and guide you into wonderful roads. Rev. Michael A. and Martha L. Morehouse

The entire staff that helped me with my purchase was first rate. Sharon, Yvette, Dennis, Mickey, Scott and Mike answered all my questions and were extremely fun to work with. At the end of my purchase I didn't walk away the feeling that I was being kicked to the curb. I feel like I have joined a really tight knit group that will be there if I have any issues are questions down the road. I would recommend Superstition Harley- Davidson to anyone that wants top notch service.

Superstition Harley dealership and everyone involved with them are top of the line. The owner Mark is the best along with all of the staff. My wife and I both have never felt so welecome and at home. We are greeted at the door every time we go in and everyone can not do enough to help you. The service department is without a dought the best I have ever delt with and coustomer service is without question job "1" at Superstion Harley. The HOG group is a great big family that is more fun and active than one can amagine. My wife and I both feel lucky to have found such a tight nit family. Thanks to all at Superstition Harley Jack and Jodee Fountain

I was able to test ride differant bikes during Harley demo days.I was able to pick the best bike for me.I would reccomend demo days or renting the bike you are thinking about before you buy.Sharon are sales associate was great.She was able to answer all my wifes questions about the bike.Thanks Sharon,Dennis,Yvette,Sam and the crew in service for getting the bike ready in a timely fashion.Az Dave

After visiting several other dealerships in the valley I decided to visit Superstition Harley to obtain more information about some models I was interested in and compare your prices. At each of the other dealerships I visited the salespeople were only interested in making a sale and were not able to answer some of my questions about the product they were trying to sell me! Your salesperson Sharon showed me the bikes that I was interested in, was able to answer all of my questions and offer some great suggestions that helped me make the decision to purchase my 2004 Dyna Low Rider from your dealership. Thank you Sharon for getting back on the rode again and thank you Superstition Harley!

Have rented twice from you and will be back to rent again until I can buy! Great dealership!! Scott Amundson

I have been looking to buy a Harley for years and I am very fortunate to have found the crew at superstition to purchase my bike from. Sharon Edwards in sales bent over backwards to make sure that I got the bike of my dreams. Yvette in chrome was just as helpfull. DeeAnn in financing was great as well. Everyone that helped get me into my "Duece" was fantastic to work with. I did most of my work over the phone from North Caralina with Sharon. She has and continues to do a fabulous job for me. Thanks for all the help from your team.

I took delivery of my 07 dyna low rider. The staff are the best i have ever delt with they dont try to push any thing on you thanks. Insted of being pushy they try to find the right Harley for every rider that wants to get a new or used Harley. They are the best I think

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My husband, two friends, and I had our 4 bikes shipped to Superstition on Sept. 1 for a week-long tour of AZ, NV, and CA. Ken picked us up with your wonderful van at the airport, gave us tips, pointed out sights, and gave us local history along the way. Terry - your Dealer Greeter - met us at the door showed us around the facility, introduced us to Mark and Bev as well as the rest of Superstition staff. The level of respect, loyalty, devotion was incredible! We were given ample water, hydration tips, then lead to our bikes - that were cleaned and gassed up! Service does NOT get better than that! Upon returning, again, there was Mark and Terry greeting us, making sure we made it back safely. A couple times I had to call Terry enroute to get directions, they were always clear and understandable. Kat and Mickie helped us in Motorclothes for clothing and gifts to bring home; again with smiles, patience, and genuine love for their jobs! Lastly, John, another Shuttle Driver, took us back to the airport, helped us with our luggage, bid us safe return home! We were honored to be among such fine people, loyal people, dedicated people, and most of all, we were given "The Complete Harley-Davidson Experience". If you live in the lower Southern region, you must experience Superstition yourself, then you will agree with me. Thanks again for making our vacation your top priority!

I would like to thank everyone associated with my purchase of my 2008 FLSTC 105 anniversary harley.Mr. Shawn Anger's presentation was excellent. Your staff,from merchandizing,financing,accessories,part's department and your mechanics were superb.It was a great experience for me.I thank all of you.Your reputation in Arizona is beyound reproach. John M. gonzales

excellent service department, i was very happy with all my purchases in the parts area.

I have had my 06 Electra Glide in numerous times for planned service, engine mods, upgrades and warranty work. Without a doubt each time I have had a positive and professional experience. I have dealt mostly with Mike and Larry in service and these guys have always done a great job, whether it's to answer questions, get me scheduled in and out, repairs, you name it. I trust these guys, and your entire staff, with knowing when I ride off that I feel safe. Not to mention a clean bike. I have made Superstition HD my dealer of choice and have no reason to go anywhere else for parts and service. Looking forward to a long standing relationship. Ride On! Fred Schutter

Dave in Sales, Yvette in Chrome and Mark in Sales Mgmt. all did a wonderful job. The service and staff of your dealership is one-step above any other that I have dealt with. Had 5 new HD's in the past 8 years and this is the best dealership I have worked with.

Love you. Real homey, friendly atmosphere there.Every one gets to know every person who walks through the door and becomes good friends with the buyers. Great service and Great people. Keep it up!

My wife and I came in for a couple of new T-Shirts and came out with a new Black Pearl Street Glide. Now the 2006 Hot Rod Springer has a stable mate. This is my second Big Twin purchase from Superstition Harley Davidson in as many years. Glenn in sales, Dennis in chrome, Ron and Mike at the service counter, Mike and Tim turning wrenches, Mark the boss, all the girls in motor clothes... We have never had a bad day at your dealership. The whole operation runs smooth and the treatment from you guys is always great. I continue to spread the word and my friends from the other side of town keep coming because they too are treated special. Keep up the great work and thanks for the bikes, performance mods and the respect. Mark & Lisa

My wife and I took delivery of our 2004 Dyna Wide Glide on 6/4/07. From the day we walked into your dealership until last night (6/14/07 when I picked it up from service after having the saddle bags installed) I could not be more impressed with the professionalism & customer care my wife and I received from every one at your dealership. Chris Wooton our Salesman, Thankyou for making it an easy purchase. Dennis in Finance, Thankyou for helping us through the whole paperwork ordeal! I appreciate Larry and Mike in service putting up with me about the stupid reflectors on the saddle bags, and providing the previous owners Dyno sheet, Thanks guys for taking care of me. Dennis in the design center, Thankyou for covering the catalog and helping with the saddle bag choice. To the Ladies in the clothing department, Thankyou for all your help with the Helmets. To the Owner and Management, You should be proud of the way your employees treat their customers. In this day and age it is good to find a place that genuinley cares about cutomer service. This purchase was outstanding from beginning to end and we will be back when it is time to pick out my wifes bike. Again, THANKYOU all for having old school values and taking care of your customers. You have a customer for life. Sincerely, Ben Pena & Cecilia Navarro

I live in the west valley and visited a lot of Harley dealers before I finally ended up at Superstition. Even though it was late Sunday afternoon they stayed late to make sure I rode my new Road King home that day. I look foreward to the 140 mile round trip ride every time I need to visit my dealer.

With much regret I did not purchase my 07 Heritage from Superstition. However, they have been faster at getting my bike in the shop than the dealer I purchased it from. They are without a doubt the best Harley Dealership I have come across yet. Even if I move from AJ area, I will continue to bring my bike to Superstition....you folks are honest, helpful and fun. Thank you so much. Tanya

I bought new pipes for my Road King at your dealership. I found your sales and service people very helpful and friendly. I am very happy with the service and items. I have made this the dealership of choice in this area. I am always reading your newsletter that I get sent to my email. Thank you, Milo

I just wanted to give the service dept. a big THANKS! My 04 FLHTCUI was in for 15k service on 3/27/07 , no problems just regular service. After picking up my bike I noticed my shifter worked very easy and neutral was a dream. I have driven this bike since new, when it left your showroom. I am very pleased to say it shifts better than new. Thanks and great job to service tech Roger Anderson for correcting a problem I didn't know I had. I'am very pleased with your service. Thanks Again, Michael Mittl

Gentlemen, and Ladies, Once again you have not only surpassed my expectations, but also gone above and beyond. This is the second letter your service has earned from someone who, as I stated in my last letter, is not one for letter writing. In fact, I dont think Ive written two letters to any business, and I cant remember when the last one was that I wrote before yours. I would like to thank Scott from your parts department for riding all the way down to Tucson, on his day off no less, to deliver some passenger foot pegs. When UPS lost a box that contained the pegs as well as other items, my granddaughter was a little disappointed that she wasnt going to get to ride as soon as she had expected. Not only had Scott assured me that the contents of the box would be replaced, but he called me the next day to tell me he was going to bring the pegs down himself. Granted, it was a nice day, and a good excuse for a ride, but I will bet you dollars to donuts that the local dealership would not have bothered riding across town to deliver anything. Many thanks again, to Scott and all of you. Still smiling, and still impressed, Allen G.

After poor service at another dealership where I bought my Deuce, I brought it to your dealership for its first service. Everything about this was on top of "world class". I had a great ride home, too!

Gentlemen, and Ladies, I cannot say enough about how impressed I was/am with the customer service at Superstition Harley Davidson. I give you all Five Star ratings, only because I cant give you Tens. I had seen ads for this dealership, but decided to give it a try only after a friend recommended it. Living in Tucson, I was a little reluctant, but I thought if he thought the drive was worth it, I should at least have a look. I had prepared myself and was only going to shop, as I had my fill of being ripped off and jerked around by what seems to be an ever-growing monopoly of Dealerships owned or operated by one group or organization. Which brings to mind a question. Arent monopolies against the law? Even though it was a nice ride up, I spent a lot of time wondering what if any new sales pitches, frills and ad ons I would hear, as I think Ive heard them all. I must admit, and to their credit, I had spent some time on the phone with Dennis Miner and Shawn Anger, who were genuinely helpful, and concerned that I look at the right bike for me and my style of riding. I emphasize the word look, as I in no way felt pressured by them to buy any bike. I liked this and it definitely got my attention. They were more concerned that I get as much information about the bikes, in order to make a more informed decision, than they were about making or pushing a sale. I thought I was dead set on a Night Train, but after getting more information, as well as questions about my riding style and experience, ended up with a Street Bob, and couldnt be happier. I had never been to Superstition Harley Davidson before, but the minute I walked through the door, I was greeted and treated as though I had been given the key to the city. I was not only pleasantly surprised, but because the feeling was so genuine, I did not feel the need to put my Guard up, or brace myself for the big pressure sales. I asked for Dennis as I had said I would be coming up, and he said he would be watching for me. Even though he was busy with another customer, Dennis took the time to tell me that he would be right with me and to take a look at the bike we had spoken about over the phone. My first thought was, WOW! he actually remembered who I am, and I wasnt just another potential sale. Before I had a chance to get across the show room, Shawn found me and introduced himself, and remembered our conversation also. I was given a tour of the entire operation, and not only was I impressed, but was treated as if I were Willie G. himself. I spent the better part of the day there, not because of inattention, but because of Shawn and Denniss concern that all my questions were answered and that if I chose to buy a bike, it would be the right one, and a lot had to do with my own indecision about what accessories and options I wanted. Ive spent equal amounts of time at other dealerships, and left more confused and frustrated than when I got there. Dennis in parts was also very helpful. When I had too many goodies to take home on my new bike, and a lot of them free I might add, Dennis said they would box them up and have them delivered to my house. One more courtesy other dealerships wouldnt have bothered with. I can honestly say my worst experience that day was the ride back to Tucson, which was my own fault. I had spent so much time looking and deciding that when I finally left, it was getting dark, and I had not planned on being there for more than a look around, so was not prepared for the ride back after dark in the cold desert winter air. I was soon reminded of why I like windshields. Im not a big letter writer, so this short novel should be further testimony to the good service I received. I do believe in word of mouth for bad as well as good, and you can bet I will be sending more people your way. Many thanks again, and if your service is always this good, you have a customer, friend, and supporter for life. Please see that everyone gets a big slice of raisin pie. Still smiling, Allen G. P.S. Please feel free to use parts or all of this in any way you see fit to support your dealership, as well as sending it to Corporate Headquarters.

I purchased a 2007 Screaming Eagle Dyna less than a week ago, and I have to say that the entire experience was nothing short of fantastic. I have purchased many new autos over the years from your "typical" car dealerships, and to be quite honest, I was expecting the same kind of high pressure when purchasing the motorcycle, as I have always bought used bikes from private parties in the past. I couldn't have been more wrong. Our salesman, Shawn Anger, was great...along with everyone else in the dealership. There was no pressure, and everyone seemed happy to answer all of my questions. Superstition Harley Davidson now has 1 more life long customer. Thanks to all at the dealership.

I really love Superstition Harley. The People are great and friendly. Always there to help,be honestand caring. I never had a problem with anything. I drive 127 miles just to shop, bike service and also Love the Superstitions hog chapter. Because I live in Tucson I can`t always be there for HOG meetings., but I`m proud to be remember as my wife is too. Love Mark and Beverly. I never meet owners as great as them! They treat me and my family as there own. I say Thank -you too all of you. My hat off to all. Rod

I just found your new web site. I wanted to take another opportunity to THANK YOU ALL for the considerate help, and time you spend in making each visit to Supertition H-D a positive one ( Guy and Tim in Service, Greg and Dennis in Sales, Ken and Kat in Management, Cathy S and Pam with customer service...just to mention the few that I can remember ). I have bought two bikes from Superstition H-D. Every exspirience from using the service dept., when first opening, to years later with many other visits and purchases has been exceptionally positive. Your complete staff honestly goes out of their way to help with all of my concerns, every visit. Thanks again for the team effort you all make, it really shows.

My friend told me about you guys so I checked you out. In the past six weeks I purchased a sporty 1200, and 5 weeks later traded it in for a FXSTI, I worked with Steve Picotte in sales and couldn't be happier. I found every single person at SH to be great, it was a good experience with no pressure and nothing but good and honest help. To be honest I would love to learn all about Harley's and work at your establishment as part of the sales team, that's how much I liked it. Thank you, Michelle B.Sandoval

The Whole team at Superstition HD is top Notch on every aspect, The professionalism,Knowledge and the family atmospher will always keep me a very faithful customer.

I made the mistake of purchasing my 06 electa-glide from another dealer. After the fourth attempt by that dealer to fix an on going problem with the bike, I contacted your service department and explained my situation. Your service manager took the time to call H.D. to solve my problem. At that point, you had a customer for life. From being greeted by name when I enter to detailing and filling the gas tank when finished, your service department is the best I have seen. I have had all my service work done in your shop,(just had the 10,000 mile done!), and from now on any new motorcycle purchases are coming from your showroom floor!

You are all awesome. We are Superstition HOG members and just love our experience with the dealership and all of its employees. This dealership feels like family and takes care of you. Mark & Bev go all out to make us happy and are always doing wonderful things for us as HOG members. Everyone is friendly and very helpful. You have a wonderful team and the dealership is certainly something to be proud of. We look forward to a very long relationship with the dealership. Keep up the great work.

I can't remember when I have had this kind of service(and fun) from anybody. You have made a customer for life.

Just want to say, I make sure I drive by and stop in at least once a week. My wife and I always find something to buy. The staff is very professional and we are always greeted with a smile. Parts department staff are very helpful and always answer any questions I may have no matter how dumb my question may be. I am so glad you are just down the street from me. Keep up the great job. ~JD

What can I say but A GREAT JOB! I have worked all over the Valley in HD and other motorcycle shops and never have I once been treated like I have in your service department. When I was selling bikes here in the valley that was my worst nightmare introducing my clients to the service department because I was more than aware of the nightmares that would come out of them using the ones I worked in. Since then I moved to Glendale and ride clear across town just to service my bike at your dealership. My bike is always clean and now to my SURPRISE the gas was topped off. WOW! While i was waiting for a tire to be mounted they even took me by company van down the street to eat breakfast and said call to pick me up when i was done! Unfortantely I work for a Real Estate company now, but I would be proud to be working for Bev.! Just a pleasant experience! I have now joined there HOG chapter too. Thank You! I will be back and bring all my friends Jimi ;-)

Mark & Beverly- I had a "Wow Experience" at your dealership that I simply had to share with you!! On Sunday, April 23rd I took delivery of a 2006 Black Cherry Street Glide (3rd motorcycle purchase from you) and was again amazed by the customer service & consistency that your entire team had to offer! First, your Sales Representative, Shawn Anger, kept me apprised of things throughout the entire process. From initially ordering the bike through the delivery, he was sharp and responsive and always did what he said he was going to do. Shawn's follow-up during the process was phenomenal and greatly appreciated! When it was time to come out and pick up the new bike, I utilized your Van service. The driver Natasha was very impressive and professional while we talked on our way to the dealership. Once there, Dennis Miner was helpful with all the paperwork and had also assisted in providing me with the correct forms needed to transfer the remaining Service Contracts on the two bikes I had sold earlier to make room for the new Street Glide. Then, during the delivery process, from the van ride through the department walk throughs, I counted 6 times when individual staff members said "Congratulations". This one word made me feel proud of my decision to purchase the bike from your dealership. They said it like they meant it - which goes a long way in my book! I'll soon be joining the Superstition HOG chapter and hope to continue the "Wow Experience" during future purchases and service appointments. Keep doing what you do and please pass along my sincere "Thank-You" to your team of valued staff members.